Customer Forums

We encourage wide participation in our Customer Forums. To ensure transparency and a balanced debate, each Forum is chaired by one of the Payments Council’s independent directors. The Forums discuss key issues and developments and offer specialist advice to the Payments Council board on a variety of payment related topics.
A summary of the Customer Forums’ discussions is sent to the following Board meeting; and a written report is provided back to the Customer Forums with feedback on the outcome of Board discussions on those issues of which the forums have expressed an interest.

View all Customer Forum dates >>

Business Forum - The Business Forum is made up of business representative organisations as well as a number of large organisations that make and/or receive high volumes of payments such as government departments, insurance companies, telecommunications, international companies, large retailers, utilities and transport companies. Representative organisations include the British Shops and Stores Association, Federation of Small Businesses, Association of British Travel Agents, Interactive Media in Retail Group (IMRG), Association of Independent Tour Operators, and, Forum of Private Business.

Consumer Forum - The Consumer Forum is open to organisations that represent consumers. Membership covers a wide range of consumer organisations including, Age UK, Citizens Advice, Which?, Financial Services Consumer Panel, Consumer Council for Northern Ireland, Association of British Credit Unions Ltd, Consumer Focus, Toynbee Hall, Money Advice Trust,  Runnymede Trust, National Pensioners Convention, SCOPE, the Townswomen Guild and the National Federation of Women’s Institutes.

Charity & Voluntary Sector Forum – This Forum is open to organisations representing the charity and voluntary sector and individual charities or voluntary organisations interested in joining. Amongst others, current membership of the Forum includes Institute of Fundraising, Charity Finance Group, Association of Charitable Foundations, Sport and Recreation Alliance, The Churches Legislation Advisory Service, and the Small Charities Coalition

Technology Forum – The Technology forum is a joint initiative with Intellect - the UK trade association for the IT, telecommunications and electronics industry. Participation is open to any organisation with expertise in the technology industry. .
The aim of the Technology Forum is to ensure that the technology industry has a means of collectively providing input into the development of Payments Council strategy and  increase the flow of innovation ideas.

For more information about participating and joining one of our Forums, please contact membership@paymentscouncil.org.uk.
Full members of the Payments Council cannot join the Customer Forums. No user forum member may be employed, either in an executive or non-executive capacity by a Payment Service Provider.