2011 National Payments Plan
A revised and updated national plan for payments in the UK
The National Payments Plan is a programme of activity for the development of co-operative payment services in the UK. Its purpose is to enhance and improve payments so that users have access to a broad range of payment methods that meet their needs making and receiving payments, and are confident in using them.
The first National Payments Plan was published in May 2008, just over a year after the Payments Council was set up.
In October 2011, we launched an updated Plan, with a new set of actions to be carried out between 2011 and 2014. This Plan is based on the 2011 consultation held between April and July this year, as well as market research and stakeholder engagement, and the lessons learned from our work on the future of cheques. 38 responses were received to the consultation on updating the Plan. The responses are listed here.
2011 National Payments Plan
The document sets out a series of actions designed to deliver innovation, enhance inclusion and maintain and enhance integrity.
The actions in the Plan include:
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A targeted campaign to raise awareness of chip and signature
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A major communications initiative to enable people to choose the payment service that best suits their needs
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A number of steps to improve confidence in making electronic payments, including mandatory minimum standards to enhance the service level provided by faster payments
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An exploration of mechanisms to delegate payments - to address the needs of people who are housebound.
More information about our current areas of work, including those areas which are being progressed under the National Payments Plan can be found here.