Have you sent a payment to the wrong account? Tell us here
Whilst the vast majority of payments are made without issue, the Payments Council recognises that in rare cases problems arise as payers can enter wrong information (e.g. sort code and account number), resulting in a payment being made to the wrong account. The Payments Council is working to understand how, when and why this occurs, so we can find ways to minimise the likelihood of it happening. We are also looking to see what can be done to help customers if things go wrong.
To help us with our work, the Payments Council would like to hear from anyone with relevant experience of this issue. Unfortunately we can’t help resolve individual cases, but providing details will help us to identify solutions for the future.