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Have you sent a payment to the wrong account? Tell us here

Millions of electronic payments are processed successfully everyday, but if you accidentally enter the wrong sort code or account number, it is possible to send a payment to the wrong account by mistake. From May 2014 help is being introduced so if this happens, you can expect consistent, standardised and swifter help.

For the first time, under a new voluntary Code of Best Practice, banks and building societies have put in place standard central processes and defined maximum time-scales to help customers recover money.

The Payments Council can't help resolve individual cases, but providing information on your experience will help us to monitor how well the new Code is working.

For more information please visit out consumer website Pay Your Way.

Did you send the payment from internet or telephone banking?
Was it the first time you had tried to send a payment to them by internet or telephone banking?


Why did the payment go wrong?






Where did the payment go?



After you discovered the problem, did you get your money back?



If the issue has been resolved, how quickly did this happen?




The Payments Council

The Payments Council may want to contact you if we have any questions about your experience. If you are happy for us to do so, please enter your name, email address and phone number in the boxes below:

Payments Council Newsletter

Payments Council produces a quarterley newsletter, Communique. Topics include payments innovation, payments news, the future of payments, changes in the industry and the work of the Payments Council.

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