Have you sent a payment to the wrong account? Tell us here
Millions of electronic payments are processed successfully everyday, but if you accidentally enter the wrong sort code or account number, it is possible to send a payment to the wrong account by mistake. From May 2014 help is being introduced so if this happens, you can expect consistent, standardised and swifter help.
For the first time, under a new voluntary Code of Best Practice, banks and building societies have put in place standard central processes and defined maximum time-scales to help customers recover money.
The Payments Council can't help resolve individual cases, but providing information on your experience will help us to monitor how well the new Code is working.
For more information please visit out consumer website Pay Your Way.